Returns are handled on a case-by-case basis with the goal of making all of our awesome consumers happy and meeting your needs.
Return Policy: Coffee and Tea
We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at freedomostrichcoffee@gmail.com or (573) 340-1638 within 72 hours of receiving your order. We will do our best to ensure that you are satisfied.
Return Policy: Merchandise (non-coffee items)
We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange to freedomostrichcoffee@gmail.com with the subject line “Return” or “Exchange” (or call us at (573) 340-1638). We will contact you with information on how your return will be processed. We are unable to refund the price of shipping.